HT Legal Ltd (an independent firm of solicitors who specifialise in financial services claims) set up Quilter Claims to help keep customers who want to investigate a claim involving Quilter Wealth Management.
If you are you are a client of Quilter then you may be interested to know that Quilter Financial Planning’s Chief Financial Officer (CFO), Mitchell Dean, will exit the company at the end of October 2025 after a distinguished 17-year career. Stuart Geard, formerly CFO at Nucleus and a recent addition to Quilter in January 2025, will take over Dean’s responsibilities.
Mitchell Dean’s Legacy
Dean joined Quilter in 2007 through Skandia, acquired by Old Mutual in 2006. His tenure included key roles in driving Quilter’s evolution, notably as CFO of Quilter’s advice network since 2020, following positions as Chief Operating Officer and CFO at Quilter Investors. Significant milestones under Dean’s watch include Old Mutual’s acquisition of Quilter Cheviot Investment Management and the 2018 rebranding to Quilter.
Quilter’s Market Standing
Quilter remains a leading UK investment platform, favored by independent financial advisers for its competitive pricing, diverse product offerings, including pensions, ISAs, bonds, & General Investment Account’s (GIA’s) and robust online tools for portfolio management.
However, some wealth managers both from within Quilter’s financial advice division and Independent Financial Advisers (IFA’s) who use Quilter’s investment platform, could face potential client claims, primarily due to inadequate ongoing servicing despite annual management fees. Quilter has allocated approximately £22 million in provisional funds to cover potential redress for Financial Advisers within their regulatory network, pending an independent review mandated by the Financial Conduct Authority (FCA).
It is important to note however that Quilter are not responsible for advice given by IFA’s who have used their platform.
As an independent firm of solicitors, HT Legal can help you establish if you have grounds for a complaint or claim and if so, who you need to make a complaint to. The first step in this process is establishing what firm is responsible for providing your financial planning advice.
Commitment to Client Redress
Quilter’s established reputation ensures that any identified client mistreatment will likely be addressed with appropriate financial compensation. The firm’s financial stability supports its ability to fulfill redress obligations. Potential grounds for client complaints include:
- Excessive or unjustified fees
- Insufficient servicing, such as missed annual reviews
- Unsuitable investment recommendations
Clients are encouraged to file complaints to determine eligibility for redress either by approaching Quilter directly or through an independent company like HT Legal Ltd who specialise in these types of claims.
Urgency of Action
Clients who have wish to complain against Quilter or other financial firms should promptly investigate, as delays may result in time-barred complaints.
Need Help beyond Quilter official Support?
At HT Legal, our team of professional claim redress experts helps clients follow the right procedure to understand their options for pursuing the compensation they deserve, whether dealing with Quilter’s Wealth Management division or any other financial advisers.
You can book a free 15-minute call using the link to learn more about our process and how we can help.